TopUp by Ascensa

Guests will pay more for your better rooms. Most hotels never ask.

TopUp lets guests who’ve already booked offer more for the room they’d prefer: a higher floor, a quieter side, the best of your view rooms. Each morning, when you’d assign rooms anyway, you see every offer and take the ones you like.

Request a demo Apply to be a pilot hotel

Now running one-month pilots with early partner hotels in Boston. You keep every dollar.

The Wrenfield Hotel at dusk, its corner windows lit.
The Wrenfield Hotel in the evening, with its corner rooms lit.
Generated view of The Wrenfield Hotel, from its sample Report.

Right now, the best room in the type goes to whoever checks in first.

Every room type has rooms guests would happily pay a little more for. The high floor. The quiet end. The one with the better light. Today the desk hands them out for free, one arrival at a time. Nobody asked the guest what it was worth to them.

How TopUp works

  1. 01

    A week before arrival

    Guests who already booked get a short note: some rooms in their type are a little better, and they can offer what it’s worth to them.

  2. 02

    Guests name a price

    They pick the room they’d prefer and make an offer. No one is charged unless you say yes.

  3. 03

    You decide on assignment morning

    See every offer when you’d assign rooms anyway. Take the ones you like, or none. Everyone else keeps what they booked.

No rooms held back. Your desk assigns rooms the way it does today.

Why GMs say yes

  • You stay in control.Nothing is promised to a guest until you accept.
  • Your desk barely changes.You tag the rooms once. Send us arrivals on your usual cadence. Each morning you pick offers or skip.
  • Nothing to install.We start from the arrivals spreadsheet you already run.
  • More rate on rooms you’ve already sold.Only when a guest offers and you say yes.

What you get from us first

Start with a look at your own hotel

Before anything else, we build a short Report for your hotel: what guests say about your rooms, which rooms could earn more, and exactly what your guests would see. No cost, no call required.

See an example Report
  • Corner roomOn the corner, with windows on two sides
    • High floorHigh up, above the street
    • Low floorClose to the street, quick to the lobby
  • Views
    • River view
    • Ocean / water view
    • City view
    • Park view
    • Harbor view
    • Garden view
    Light
    • Sunrise side
    • Sunset side
  • In the room
    • Quiet side
    • Balcony
    • Bathtub
    • Big windows
    • More space
    • Fireplace
    • Recently renovated
  • Mix any of theseTwo or more, offered as one room

Be one of our early partner hotels

We’re running one-month pilots with a few hotels to prove this works, and to shape it with GMs who’ll tell us the truth.

Apply to be a pilot hotel Request a demo
  • One month, free.
  • You keep every dollar guests pay. We take nothing during the pilot.
  • You never have to accept an offer.
  • Stop any morning.
  • We set it up with you. In Greater Boston, Chris will come to the hotel.

Who we are

Ascensa is a small team based in Boston, building TopUp with hotel GMs, not around them.

Local? We’ll come to you.

Chris Ladouceur

Chris Ladouceur

Founder

LinkedIn

Hi, I’m Chris. I used to work the front desk at the Courtyard Marriott in Austin, Texas. I like to say my title was Room Picker Extraordinaire, since the job mostly came down to deciding who got the corner room and who got the one by the ice machine.

Guests asked for better rooms every day, and we never had an easy way to let them pay for one. After 14 years in product and design, I finally have the time and the experience to build that: real money for hotels, and a better stay for guests who care about their room.

Previously

  • Zapier
  • Mercury
  • Privy
  • Angi
  • SimpliSafe
  • Wayfair
  • Lovepop

Common questions

Will this annoy my guests?

It’s one short note to guests who already booked. They can ignore it. No one is charged unless you accept.

What if I don’t want to give a room away?

Then don’t accept the offer. You decide every morning.

Do I need to change my PMS?

No. For the pilot we work from the arrivals spreadsheet you already run.

How much work is it for my team?

You tag your rooms once, with us. After that you send us your arrivals list (daily or weekly, whatever you already run). Each morning you look at the offers and pick, or skip.

What does it cost?

The pilot is free and you keep everything.

We already charge more for view rooms.

Good. TopUp works inside those types too: the best of your view rooms, higher floors, quieter sides.

What about accessible rooms?

They’re never offered.

See what your guests would pay for.

Request a demo Apply to be a pilot hotel